Now, I’m not one to b**ch and moan about companies, but seriously hands down this is the worst experience I’ve ever had. I work in a contact centre with mortgages, I know it’s not the same company line but surely it should have the same principles. You don’t even have to read this but I hope someone from Very does. I just need to vent.
It all started a month ago I couldn’t log into my account, a simple problem, you would think. In the space of the first week, I had called there call centre at least 10 times, advisors were fobbing me off, hung up on me and refused to put me through to a manager, when I got to speak to one, the manager said he will send something to the tech team. So I thought, phew, it will be sorted soon.
A week later still nothing. I called back up and to my surprise
there is no notes on my account, no one knows what’s going on and nothing has been sent. The advisors are so rude and I was already getting angry that I had to constantly explain the whole situation again and they were asking me all the same questions. I started to feel like a parrot just saying the same thing over and over again but no one seemed to be listening. I then asked to speak to a manager as I was hoping someone with authority could help. He was so rude and just fobbed me off saying they will send this form again.
I moaned about this on twitter and had a speedy reply asking me to email in with the complaint, so I did. Again, taking my own time. I’ve been back and forth on emails since the 5 October and still nothing has been done. My last two emails sent over were just ignored and I have had no response. This is no way to treat customers. I then called back up to chase as my emails were just getting ignored and again, no notes, all they know is I can’t get online. Asking me the same questions again I feel like I’m about to explode, they say they won’t put me through to a manager so they put me through to the recovery team.
The guy in the recovery team again says they need to send something over to the tech team. By this point I have been told on about 6 occasions this has been sent over and will be looked into, but clearly not. Again, they say they need to send this form off and there is no way they can call this elusive tech team who don’t seem to do there job. So, now I’m sitting here, no confidence this tech team will do anything, nothing has been done and I’m just annoyed and angry.
I know it’s a simple issue, but I was hoping to have it sorted in like a week and it’s infuriating.
They were fine to deal with and work with until I had a problem. They do not put their customers first, they do not take ownership and they do not go the extra mile. I am a very unhappy very customer.
Have you dealt with Very before?